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PRE-ORDERS AND FUTURE RELEASES

PRE-ORDERS:

Pre-Orders may be offered for products where we are expecting the stock to be delivered in the near future.

The following information applies to Pre-Orders:

  • Availability dates are estimates only as to when we will receive the stock and are dependent on information received from our suppliers in regards to when products will become available and/or are shipped to us. We will contact you if we become aware of any delays of more than 14 days.
  • Full payment is required at the time of placing your order (10% deposit for laybys).
  • Afterpay cannot be used as a payment option for pre-orders.
  • Due to transaction costs incurred by us which are not reimbursable, a Cancellation Fee of up to 10% will apply to any orders which have been paid for and subsequently cancelled, prior to shipping. The Cancellation Fee will not apply to any pre-ordered items which have been significantly delayed (received by us more than 28 days after the estimated availability date).
  • Should your order contain a combination of in stock products and pre-orders, the entire order will be held and shipped once all the products are in stock. If you require the order to be separated, additional postage costs will apply.
  • Stock availability is dependent on information and stock received from our suppliers. All orders will be filled in the order that they are received and shipped as per our Shipping Policy. Should we be unable to fulfil your order, we will contact you as soon as possible in regards to finding an agreeable solution.
  • Whilst we have endeavored to provide accurate product information, these details cannot be confirmed until we receive the products. Should we consider the difference to be significant, we will contact you to confirm if you still wish to purchase the product. Cancellation fees will not be applied if you choose not to proceed in this instance.
  • Any Free Shipping offers on pre-ordered or backordered products will apply only to those products. Shipping costs will still apply to other in stock items purchased.

Click to view products currently available for Pre-Order.

 

FUTURE RELEASES:

Future Releases are items that we have ordered but are not expected to arrive soon.

It is important to note when ordering, that these items may experience SIGNIFICANT delays or on occasion be cancelled by Playmobil.

The following information applies to Future Release Orders:

  • Your order can only contain items marked as “Future Release”.
  • Availability dates are estimates only as to when we will receive the stock and is dependent on information received from our supplier. By ordering these items, you are agreeing to a potential delay of up to 4 months from the original estimated availability date.
  • A 5% discount is automatically applied to all “Future Release” products.
  • A non-refundable deposit of 10% of the total order amount is required to secure your order and can currently only be paid via PayPal or Direct Deposit once your order has been placed.
  • Payment of the deposit is required within 3 business days of the order being placed. The order will be cancelled if the deposit is not received and you have not made contact with us.
  • Full payment of your order is required within 3 business days of us notifying you that all items are available. Failure to pay will result in your order being cancelled and deposit forfeited.
  • If your order contains multiple items, the entire order will be held and shipped once all the products are in stock. If you require the order to be separated, additional postage costs will apply.
  • We will update you in regards to any delays which are anticipated to be more than 28 days past the original or any revised estimated availability date.
  • CANCELLATION:
    • If you chose to cancel your order or fail to make the final payment, no refund of the deposit will be provided.
    • If we cancel your order due to being unable to supply (send) an item within 4 months of the original estimated availability date, we will refund the deposit paid (or a pro-rata amount if only some items are affected).
  • Future Release items may become available for Pre-Order closer to their estimated availability date.
  • Stock availability is dependent on stock received from our supplier. All orders will be filled in the order that they are received and shipped as per our Shipping Policy.
  • Whilst we have endeavoured to provide accurate product information and shipping costs, these details cannot be confirmed until we receive the products. Should we consider the difference to be significant, we will contact you to confirm if you still wish to purchase the product. Cancellation fees will not be applied to the product if you choose not to proceed in this instance.

Click to view Future Release products.

 

Please refer to our full Terms of Sale and FAQs prior to placing an order.