Our Layby Policy has recently changed. If you placed a layby prior to 31/7/19, please click here to view the terms that apply to your layby.
For your convenience we are pleased to offer a layby service which gives you the flexibility to:
- Make regular payments by PayPal or Direct Deposit.
- Pay a higher than minimum deposit.
- Choose your own payment amount (min. $5 every 14 days).
- Take up to 3 months to pay for standard laybys and up to 6 months during promotional extended layby periods.
- Finalise your layby early at any time during the layby period by paying your balance in full.
Please note the following conditions which form part of all layby agreements:
- Minimum Purchase: Nil
- Deposit: A deposit of 10% is required for all laybys (payable within 3 business days).
- Administration Fee: A non-refundable Administration Fee of $5 will apply (payable with the deposit).
- Minimum Payment Amount: A minimum payment of $5 is required every 14 days.
- Payment Term: Take up to 3 months to pay for standard laybys and up to 6 months during promotional extended layby periods.
- Alterations: No product changes can be made to laybys. Products cannot be separated and sent individually. Product prices and quantities are fixed and cannot be changed.
- Exclusions: Gift Vouchers are are unable to be placed on layby. All efforts will be made to ensure that any exclusions are notated in the item description of affected products.
- Cancellations:
- Customers can cancel their layby at any time prior to the order being shipped. A cancellation fee of $20 or 10% of the order total (whichever is lower) will apply to all orders cancelled by the customer.
- The Administration Fee is non-refundable.
- Storvyn Kids at its discretion may cancel any laybys where the deposit/Administration Fee and/or repayments are not made on schedule. The cancellation fee will apply.
- Any fees incurred by the customer in the management of the layby are non-refundable.
- Customers are responsible for advising of any change in address. Additional shipping costs may apply as per our Shipping Policy.
How it works:
- Select “Layby” as the payment option during Checkout.
- Once your order is placed, we will contact you via email to confirm the deposit amount and administration fee payable. This will generally be within 1 business day.
- Should you wish to make a payment as soon as the layby is placed, payment details will be provided on the order confirmation page.
- Cleared payment of the deposit and Administration Fee is required within 3 business days of placing your order. Your layby is not confirmed until this payment is received.
- Continue to make regular payments (min. $5 every 14 days) until your balance is paid in full.
- An updated balance will be emailed to you after any payments are received. Allow up to 5 business days for this to be received.
- Once the layby has been finalised, items will be despatched as per our Shipping Policy.
Ensure to allow for additional postage times during peak seasonal periods when making your repayments.
Please refer to our full Terms of Sale and FAQs prior to placing a layby.
